What is this?

Hersz did not understand corporate management, but he knew that the company's rule of only accepting complaints without asking for reasons was definitely wrong. It was an unreasonable rule set by managers in order to improve their own performance, and such managers must be removed.
The receptionist never got angry at Zhang Chunju's unreasonable behavior and kept explaining patiently.
Even when they are obviously very aggrieved, they still force themselves to put on a professional smile. Such...