The public is also crazy

"It's like this, sir. I'm the manager of the Jiarunduo Shopping Mall. The owner of this phone just had an accident." The manager didn't know where to start.
"What accident?"Jackson asked sharply.
"That lady was just shopping in our store when she was...taken away by an old man." The manager paused and said, "The phone fell to the ground and we picked it up, but the phone lock couldn't be opened, so we couldn't contact the lady's family immediately. However, our mall called the police immediately....